Privacy Policy

CarBuddy is a registered business name operated by Flipmode Media Inc.

Depending on the nature of your request, your vehicle, your location, availability, specialization, and other service factors, information you submit through the Site may be shared with independent automotive service providers, technicians, repair operators, affiliated partners, or other automotive professionals for the purpose of responding to your inquiry, preparing estimates, coordinating service, and communicating with you.

CarBuddy provides website, communication, estimate, lead routing, repair status, and related technology services. CarBuddy does not directly perform automotive repairs unless that is explicitly stated in a specific service arrangement.

We may collect your name, email address, phone number, contact preferences, vehicle information, repair or service descriptions, submitted questions, estimate details, repair status or history information if applicable, and uploaded photos, files, or videos if those features are available.

We may also collect technical information needed to operate and secure the platform, such as browser, device, usage, and diagnostic information.

We use information to provide estimates, respond to inquiries, route requests to automotive service partners, coordinate repair or service communication, maintain repair history or status records where applicable, support customer service, improve the platform, and operate related technology services.

Depending on the website, brand, vehicle type, location, availability, specialization, and nature of the request, the platform may connect or route users to independent automotive service providers, technicians, repair operators, affiliated partners, or other automotive professionals.

We may share information with independent automotive service providers, participating technicians, repair operators, affiliated automotive partners, and other automotive professionals when needed to respond to or route your request.

We may also share information with technology, hosting, communication, analytics, security, payment, customer support, and operational service providers that help operate the CarBuddy platform.

Repair services, workmanship, vehicle safety, diagnosis, inspections, maintenance, pricing, warranties, and repair outcomes remain the responsibility of the applicable automotive service provider or operator.

CarBuddy is intended to follow general Canadian and PIPEDA-style privacy principles, including limiting collection to reasonable purposes, using information for identified purposes, safeguarding information, and providing a way to contact us about privacy questions.

You may contact us to ask about access, correction, or privacy concerns related to your personal information, subject to legal, security, and operational limits.

If you opt in to SMS communications, CarBuddy may send transactional text messages regarding your repair request, appointment updates, and repair status notifications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

If you would like to request deletion of your personal data collected through our website or any connected service, please contact us at hello@carbuddy.ca.

We will process your request and remove your information from our systems within 30 days. This includes any contact information, vehicle details, and repair history associated with your account.

For privacy questions about CarBuddy, contact hello@carbuddy.ca.